Terms and conditions

General Prohibitions
Communet IT (Pty) Ltd prohibits the use of Communet in any way that is:
i. Unlawful, incitement to commit criminal acts, harmful to or interferes with use of Communet IT (Pty) Ltd’s network or systems, or the network of any other provider;
ii. Interferes with the use or enjoyment of services received by others;
iii. Infringes intellectual property rights;
iv. Results in the publication of threatening or offensive material which is harmful, obscene, discriminatory, defamatory, constitutes hate speech; or
v. Constitutes abuse, a security risk or a violation of privacy.Failure to adhere to the rules, guidelines or agreements applicable to search engines, subscription Web services, chat areas, bulletin boards, Web pages, applications, or other services that are accessed via a link supplied by Communet IT (Pty) Ltd is in direct violation to this agreement.

Unlawful Activities
Communet shall not be used in connection with any criminal, civil or administrative violation of any applicable local, provincial, national or international law, treaty, court orders, ordinance, regulation or administrative rules.

Violation of Intellectual Property Rights
Communet shall not be used to publish, submit/receive upload/download, post, use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any content/material or to engage in any activity that infringes, misappropriates or otherwise violates the intellectual property rights or privacy or publicity rights of Communet IT (Pty) Ltd or any individual, group or entity, including but not limited to any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual property right now known or later recognized by statute, judicial decision or regulation.

Threatening Material or Content
Communet shall not be used to host, post, transmit, or re-transmit any content or material (or to create a domain name or operate from a domain name), that harasses, or threatens the health or safety of others. In addition, for those subscribers that utilize Communet’s provided web and networking, Communet IT (Pty) Ltd reserves the right to decline to provide such services if the content is determined by to be obscene, indecent, hateful, malicious, racist, defamatory, fraudulent, libellous, treasonous, excessively violent or promoting the use of violence or otherwise harmful to others.

Inappropriate Interaction with Minors
Communet should not be used for the purpose of commissioning an offence against a child or in way that would constitute or promote unlawful interaction with children.Child Pornography
Communet shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise reproduce, transmit, distribute or store child pornography. Suspected violations of this prohibition may be reported to Communet IT (Pty) Ltd. Communet IT (Pty) Ltd will report any discovered violation of this prohibition to the South African Police services and take steps to remove child pornography (or otherwise block access to the content determined to contain child pornography) from its servers.

Spam/Email Abuse
Spam/E-mail abuse is prohibited. Spam/E-mail abuse shall include, but are not limited to, the following activities:
• sending multiple unsolicited electronic mail messages or “mail-bombing” to one or more recipient;
• sending unsolicited commercial e-mail, or unsolicited electronic messages directed primarily at the advertising or promotion of products or services;
• sending unsolicited electronic messages with petitions for signatures or requests for charitable donations, or sending any chain mail related materials;
• sending bulk electronic messages without identifying, within the message, a reasonable means of opting out from receiving additional messages from the sender;
• sending electronic messages, files or other transmissions that exceed contracted for capacity or that create the potential for disruption of Communet or of the networks with which Communet IT (Pty) Ltd interconnects, by virtue of quantity, size or otherwise;
• using another site’s mail server to relay mail without the express permission of that site;
• using another computer, without authorization, to send multiple e-mail messages or to retransmit e-mail messages for the purpose of misleading recipients as to the origin or to conduct any of the activities prohibited by this AUP;
• using IP addresses that the Customer does not have a right to use;
• collecting the responses from unsolicited electronic messages;
• maintaining a site that is advertised via unsolicited electronic messages, regardless of the origin of the unsolicited electronic messages;
• sending messages that are harassing or malicious, or otherwise could reasonably be predicted to interfere with another party’s quiet enjoyment of Communet or the Internet (e.g., through language, frequency, size or otherwise);
• using distribution lists containing addresses that include those who have opted out;
• sending electronic messages that do not accurately identify the sender, the sender’s return address, the e-mail address of origin, or other information contained in the subject line or header;
• falsifying packet header, sender, or user information whether in whole or in part to mask the identity of the sender, originator or point of origin;
• using redirect links in unsolicited commercial e-mail to advertise a website or service;
• posting a message to more than ten (10) online forums or newsgroups, that could reasonably be expected to generate complaints;
• intercepting, redirecting or otherwise interfering or attempting to interfere with e-mail intended for third parties;
• knowingly deleting any author attributions, legal notices or proprietary designations or labels in a file that the user mails or sends;
• using, distributing, advertising, transmitting, or otherwise making available any software program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, including, but not limited to, the facilitation of the means to spam.

For the purposes of this agreement Communet IT (Pty) Ltd’s network is referred to as Communet. This is a collection of various mediums through which data traffic is transferred as well as the systems Communet IT (Pty) Ltd uses to control this traffic.
By using any of Communet’s services, customers agree to comply with Communet’s AUP. Communet IT (Pty) Ltd reserves the right to modify the terms of the AUP at any time.

Privacy
Communet IT (Pty) Ltd agrees to keep all sensitive information related to the operation of the client’s business, their personal information as well as their details private and will not sell or distribute this information to any third party (except in the case of legal obligations such as RICA or FICA).
As a Communet subscriber you will be connected to a private network. You agree that you do not get a public IP address on the internet and as a result your router is not accessible from the internet. As a client, you will not be able to host any services or games from your connection. Public IPs are available however these need to be quoted for separately.
The above is primarily to ensure the clients connection is secure, however should the client fall victim to a hacking attempt, downloading malicious software, have his/her private network infected by viruses or have his personal wireless network security breached, Communet cannot be held liable. (The wireless networks Communet Communet IT (Pty) Ltd offers are secured with NAT firewalls and WPA security protocols and as such should be secure, but this does not stop users from downloading malicious software of accidentally giving their wireless passwords to the wrong people). Please be cautious when visiting unsecured or untrusted websites.

Network Maintenance
As certain maintenance and upgrading of Communet infrastructure is required, Communet IT (Pty) Ltd reserves the right to suspend the service for a limited period of time. Communet IT (Pty) Ltd endeavours to notify the client about any suspension in service timeously.
Subscribers agree that they connect their hardware to Communet at their own risk and that Communet IT (Pty) Ltd cannot be held liable for damages to their hardware while connected to Communet.
If this service is suspended for reasons like damaged/stolen infrastructure, acts of God etc, Communet IT (Pty) Ltd endeavours to rectify the problem within 72 hours.

Complaints/Suggestions
Communet IT (Pty) Ltd is a company which prides itself on ethical practice. If you are not satisfied with our service or products, please leave feedback at our ticket and idea centre or contact us directly.

Repairs and Support
Communet IT (Pty) Ltd offers internet connectivity as a best effort service as wireless communications are subject to interference from other providers, as such it cannot be held liable financially for any reason, including for loss of business.
It is in the best interest of Communet IT (Pty) Ltd to keep clients connected with a stable connection. If problems are detected or experienced it is up to the client to lodge a support request by contacting us via WhatsApp, telephone or email. This will enable the support query to be resolved without delay. While Communet monitors its core network, it is up to the client to notify Communet if their connection is performing unsatisfactorily. Communet endeavours to get any issues resolved as soon as possible.
If a Communet technician is called out for a support query and the problem is to be found to be the fault of the client (Due to tampering, ignorance or environmental damage) a callout fee will be charged(Usually R150 per hour rounded up). This does not include the cost to replace damaged equipment which will be charged for separately. Please also note that such call outs will include a user development session aimed at empowering the client to prevent future problem occurrences. Installations come with a 3 month warranty in which faulty hardware will be replaced free of charge.

All relevant documentation has to be submitted before an install can commence. You can get the relevant docs by completing a Sign-Up form.

Any install requires at least:
• A copy of your ID or Passport
• Proof of residence
• Sign-up form (Signed)
• Signed Estimate
• Signed debit order mandate

Our install team receives the information from your sign up form and does a off-site survey. This means we use software to determine if a connection is viable. If we are confident that a line of sight can be established we will arrange the install date and time with you.

On the install day, we will do a final, physical site survey to make sure we can provide the service you’ve requested. If we cannot establish line of sight, we will refund any payments you’ve made and pass your details to the planning department to tag your address for future development.

Installs are done by a team of 2 or 3 technicians. Upon occasion, a trainee or a manager might join the team.

Installs typically take around 2 hours.

Once a connection is established, we need about a week to tweak your settings and make sure your line is running optimally. This is due to the changing environment. This is usually done remotely, but occasionally, we might need access again to make a physical adjustment.
Please feel free to contact our support team with any issue you are experiencing. It is included in your install fee and really helps us to understand your connection.

In order to complete your installation, we need access to your home. It helps if you’re around to open access through security gates and advise on placement of the equipment, if you have specifications.

If you live in a security complex, making the access arrangements with your security is up to you.

You can help to make your install faster by identifying usable conduits (like those for satellite TV connections) and clearing a work space for our tools and ladders. We will need to get onto your roof, so identifying access points through a manhole or with a ladder helps.

All subscriptions are charged in advance and all payments are collected via debit order. Installations remain the property of Communet until paid in full.

You can pay for an installation once-off or on a rent-to-own basis over 12 months at an additional 20% per annum rental fee.

Communet (Pty) Ltd reserves the right to update it’s prices as it sees fit.. Please keep in mind that we are reasonable people and will not unnecessarily increase the prices of our services.

The Client shall provide one calendar month’s notice in writing or via email to terminate any services with Communet IT (Pty) Ltd.

Cancellation of the contract will be effective at the end of the following calendar month. I.e. If you cancelled on the 25th of June your cancellation request will be processed on 01 July and your obligation ends at the end of July. For practical purposes, we recommend that clients notify Communet of cancellations as close to the end of the month as possible.

Outstanding invoices are not affected by termination. Communet IT (Pty) Ltd may terminate services under this Agreement at any time, without penalty, if the Client fails to comply with the terms of this Agreement. No partial reimbursements will be paid in the event of a cancellation.

Cancellations are not deemed valid unless Client is in possession of a confirmed cancellation document (Such as an email from a Communet employee) provided by Communet IT (Pty) Ltd acknowledging cancellation.

Should a client fail to pay they will be subject to a administration fee for reactivation of R150 (Please pay your bills- if you can’t please let us know so that we can help protect your credit record).

You can log a support request:
• You can contact our support directly at support@communet.co.za.
• You can log a support ticket at: https://thecommunetdude.freshdesk.com.

If you wish to change your SSID or password, you can contact us at support@communet.co.za and we’ll change the password for you, or give you further instruction.

To monitor your current data usage:
• Make sure that you are connected to your Communet network.
• Open your preferred web browser.
• Enter http://communet.router into your address bar.
• The portal login page will open. Use the login “user” and leave the password blank.
You can now see your data usage in real time! You can also see your Communet username, and which tower you are connected to.
This is especially useful when your internet seems slow, as you can see if you are using more bandwidth than expected.

You can see how much you have used in the past:
• All you need to do is log onto our website: http://communet.co.za/supportal/
• Your username
• Your password
• You simply click on “Traffic report”
• Now you can navigate to see your yearly and monthly data usage, as well as the usage of the current month up to date.

Any breakage, theft or damage of the clients property including damage to walls, floors, ceilings and buildings in general or the clients belongings is at the risk of the client and Communet IT (Pty) Ltd holds no responsibility for such damage or theft.

By accepting our quotation and booking an installation you accept that it is your responsibility to guide the installers to comply to any rules and regulations regarding your property (This can include any unseen obstacles such as; water or electrical lines, estate rules or any other special requirements for the installation), be it in your personal capacity or that of an agent acting on your behalf.

Work done after the initial installation on a clients premises to rectify, upgrade or alter the installation will be at the cost of the client, which will be quoted on before work commences.

Communet is a technology business; our industry relies heavily on problem solving and a dynamic schedule. Communet does its best to stick to appointments and thanks you for understanding in advance should sudden changes be made to the calendar as necessary. Keep an eye on your email and sync events to your calendar for best results.
In order to complete installations and to get cables where they need to go, a certain level of access is required. Communet employees rely on access to the property at the tenant/owner’s discretion. Please make sure to make arrangements for security access. Ideally, we would like a way to contact any building supervisor or factotum in control of the building in question.

Communet doesn’t take responsibility for theft, loss of property, damage of property or personal injury or death during installations, repairs or other services performed by Communet. That being said, Communet installers are trained professionals with extensive experience in telecommunications and related installations and application as such they endeavor to take great care to do installations as carefully as possible, and with as little visual impact as we can manage, to provide a high quality installation.